No Internet connection

[SzG]

Good morning,

I have PAYG SIM card, 10 GBP/month and I don't have access to the Internet using my phone. I'm in Austria and in MyO2 I see I have about 20B allowance yet.

Is it a mistake? How can I get Internet access abroad?

Thank you in advance.

Best regards

Gabor Szeles.

[Cleoriff]

@SzG 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Change your APN to mobile.o2.co.uk

Turn off 5g (not available with O2 PAYG)

Reset your network settings.

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook (  https://o2uk.co/O2CFB) , Twitter (X)(  https://o2uk.co/O2CTW) or Instagram (  https://o2uk.co/O2CIG) , they should be able to help.