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New SIM doesnt work and cant access account

I bought my wife an O2 SIM card (monthly account) a couple of months ago and it has never worked, inserted it into the wife’s iPhone and shows O2 and a good signal strength but cant make or receive calls or texts. Tris it in my iPhone and still doesn...

DavidM3 by • Level 1: Joiner
  • 594 Views
  • 1 replies
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Login in to Virgin/02 mobile account

I have been transferred from Virgin Media but am having trouble logging in as I also have a login for work so it keeps taking me there. Please can you help me sort this problem. Many thanks in advance. Linda Nelson

LN63 by • Level 1: Joiner
  • 2116 Views
  • 1 replies
  • 0 kudos

Live chat

I have a replacement sim but can’t connect

JimAskam by • Level 1: Joiner
  • 449 Views
  • 1 replies
  • 0 kudos

No signal on all mobile devices

Since Saturday all of our 4x mobile signals have been very very poor, in our house at work. Getting text messages 3-4hrs later with missed calls, reset and updated mobiles we give up. Checked signal tracker with our postcode apparently there are no i...

jbee1234 by • Level 1: Joiner
  • 426 Views
  • 1 replies
  • 0 kudos

No youtube on mobile data (not a YouTube setting issue)

Patchy data for o2 in Aberdeen, can’t play YouTube videos, have to airplane on and off to get internet some times. Worsening experience. 3G, 4g and 5g highly inconsistent but yet good signal and no issues on the website. Constant spinning wheel on Yo...

AMcD by • Level 1: Joiner
  • 613 Views
  • 1 replies
  • 0 kudos

Resolved! 02 in Turkey

Can I use my 02 business phone in Turkey 

Apex by • Level 1: Joiner
  • 490 Views
  • 1 replies
  • 0 kudos

cant logon to my account

Each time I login, I am asked to enter a code sent to my mobile. Each time I enter the code sent to the phone, it still does not allow me access and the whole process starts again. This is happening with Chrome and Firefox.

Ozm2 by • Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

Resolved! Change number

Hi I want to change my number, people keep trying to contact me off no caller ID who I want no contact with

Fergs by • Level 1: Joiner
  • 618 Views
  • 1 replies
  • 0 kudos

No YouTube and poor data coverage

Hi my mobile data coverage has significantly worsened over the past couple of weeks with either no internet even when my phone says it has 5G or regularly falling to 3G (central and SW London)also YouTube won’t load any videos when on mobile data onl...

Bm91 by • Level 1: Joiner
  • 596 Views
  • 2 replies
  • 0 kudos

Resolved! Lost my iphone 14

HI I lost my iphone 14 plus, will I be able to get a replacement? 

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