New to O2
New to O2? Get information, help and support for new customers here.
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Forum Posts

Why is this board read only?

Hello, Have you visited the New To O2 board and are questioning why you're unable to post? I've recently reviewed the boards currently active in our Community, intending to reduce the number of boards and simplify our Community structure. After evalu...

Dave-O2 by Community Manager
  • 0 replies
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Welcome to the New to O2 board!

Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...

Martin-O2 by Former Staff
  • 4 replies
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Resolved! phone contrct

hello i have just tried to apply for monthly phone contract and they told me that i have to pay £450 upfront then i can get the contract and i still did go through to pay it but it asked me to pay £30 and i paid and it said is not successful and i st...

Shayan12 by Level 1: Joiner
  • 1 replies
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Regarding order

Ordered new sim and need to know the status

Vibin by Level 1: Joiner
  • 1 replies
  • 0 kudos

New contract can't login

Started a new contract with you and once I confirmed payment the site crashed and It says I temp can't login

Sim not received

Hi,I have made a subscription with O2 via Virgin media. I set up a direct debit. I was supposed to receive a sim card within 5 working days. It never arrived. It's been more than a month. But money has already been taken from my bank account. I can't...

Faticha by Level 1: Joiner
  • 1 replies
  • 0 kudos

Importing number

Hi I have my PAC code but can’t see where to use it to bring my number across

JAP3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Trying to set up account

I am new to o2 via my Virgin Media Account. I cannot set up account with my details provided by you. It states you had an account for me. I may have had an account many years ago but I cannot recall when. My mobile is [Removed]. Can you help as I nee...

fionafi by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! fraudulent activities

I have been a victim of fraudulent activities on my O2 account. My name is E@@d Ba@@@t and my contact numbers are (REMOVED). You can reach me via email at e……………. ot**Personal info**. In October 2023, I received a call from the phone number "++442081...

Emad by Level 1: Joiner
  • 14 replies
  • 0 kudos

Resolved! Have received SIM but there is no temporary number attached.

I have purchased a new phone from MobilePhonesDirect with O2 SIM (contract start date 30/03/2024). I want to keep my previous EE number and provided MobilePhonesDirect with a PAC and they sent this to O2. I have received the phone and O2 SIM, but the...

PatFedup by Level 1: Joiner
  • 1 replies
  • 0 kudos