I've had no signal at all for over a week

[T2Tim]

My phone has not had signal for over a week, I can't go out because I won't be able to contact anyone & no one can tell me why. I've had countless new sims & e-sims & the issue is not resolved. I've had Apple run all the tests on my phone & it is not a software or hardware issue with the phone itself. 

The 2 other phones on my account (my parents) do not have these issues, nor does my partner who is with o2 & lives with me. He has coverage at all times regardless of where we are but even when I am with him, I have nothing at all. It won't even allow me to use a hotspot - it only works on Wifi. 

This has been going on now for over 18 months, I'm promised call backs that don't come, & will now not be able to even answer because I have no signal for the call to connect. I've been into store twice & they just call you & I just go round it circles. I want this contract cancelled. 

[gmarkj]

Sorry to hear about your struggles @T2Tim 

We can't cancel anything from here as this is a community of o2 customers.

If you have tried everything on the guides below and it's still not working then clearly something is broken.

Guide: Is the network down for me or everyone? 

Guide: How can I sort out my network issues? 

Have you tried getting a new sim (either physical or eSim)?

If yes and you still want to cancel then please follow this process:

Guide: Cancelling Your Contract 

[Enlli]

As most things have been done. Try the SIM from one of the handsets that is working. If it is working the back to O2

(Saying that is probably a waste of time but it's all we can offer here)

[japitts]

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@T2Tim wrote:

The 2 other phones on my account (my parents) do not have these issues, nor does my partner who is with o2 & lives with me. He has coverage at all times regardless of where we are but even when I am with him, I have nothing at all.

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As mentioned by @Enlli already, this disproves a network issue. A 2way SIM-swap will identify whether the issue is with your SIM/account, or phone.

Put the working SIM in a non-working phone - what result?

Put the non-working SIM in a working phone - what result?

[Oxonian]

This might also help @T2Tim :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network