No simcard arrived

[Anna777]

Hello you are planning to charge but no simcard arrived and I havent use the service. Let me what is happening

Thank you

Anna

[pgn]

@Anna777 If Contract- your SIM is active when shipped and you are billed 14 days before payment becomes due. This is common across all UK mobile networks. Guide: How to Pay Your Bill (Contract) 

If PAYG - your SIM is activated when you first top-up, with every subsequent payment needed on the same date each month to retain your call and data entitlements. 

Guide How to Top Up (PAYG) 

Any queries can be directed to O2, Guide: How to find help & contact O2 - the sales team on 0800 081 0255 should be able to check.

Welcome to O2.