cancel
Showing results for 
Search instead for 
Did you mean: 

Not receiving verification codes via text

Textfailure
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I'm not receiving text messages from websites (including O2) that require a verification code to be entered. My mobile number has changed, the websites have the correct number (including O2), in my text message history I can see previous, recent, text messages from websites that have arrived. I have upgraded the software on the phone. I have switched it off and on. Nothing. Why?

Message 1 of 14
951 Views
13 REPLIES 13

Textfailure
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Sorry, should read "My mobile HAS NOT changed"

Message 2 of 14
706 Views

MI5
Level 94: Supreme
  • 147668 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@Textfailure 

Check guide Guide: Text Message Tips (not sent or received) 

or contact O2 for help Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 14
702 Views

pgn
Level 76: Forum Legend
  • 37454 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

Anything else in here help, @Textfailure?

Guide: Text Message Tips (not sent or received) 

Are you in-range of a good O2 cellular signal?

Guide: How can I sort out my network issues? 

Failing that, for it to have stopped suddenly, it could be to do with an issue with your SIM (you can remove it and wipe it with a soft, lint-free cloth and replace it to see if that helps) - if it needs to be replaced, best to take phone and photo id to an O2 shop, as O2 have taken to disabling the SIM you have when a new one is requested by post.

Had it been a problem sending SMS, there is a different fix for that, relating to uninstalling updates from the Messaging app.

Good luck!

Good luck, @Textfailure.

Message 4 of 14
697 Views

Textfailure
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I'm on the phone to them

Message 5 of 14
668 Views

Textfailure
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

tried most of that, thanks

Message 6 of 14
667 Views

Textfailure
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

O2 really don't do customer service very well

Message 7 of 14
667 Views

pgn
Level 76: Forum Legend
  • 37454 Posts
  • 239 Topics
  • 1706 Solutions
Registered:

You may find the response is better from the O2 Social Media Team, using either Twitter/X, Facebook Messenger or Instagram using the ways in the link just below, @Textfailure - they may need a couple of nudges to get their attention, but the results seem to be higher than the Call Centers give. Good luck!

Message 8 of 14
666 Views

MI5
Level 94: Supreme
  • 147668 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@Textfailure wrote:

O2 really don't do customer service very well


It's all about contact deflection and the absolute minimum number of agents to pay for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 14
664 Views

Textfailure
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

really poor.

the agent I spoke to said she can't help me now as her system is down and she can't access my account. The system will take an hour to fix and so she'll call me back then!!! 

Useless.

Message 10 of 14
661 Views