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e-Sim not arrived

StoicLokean
Level 1: Joiner
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I've lost track of how many times I've requested to change my plastic Sim to an e-Sim over the last few days and it still isn't available in the 'install Sim' part of the app.

 

Does anyone know of an alternative way that doesn't involve visiting a shop please? 

 

I've been trying to get through on the phone and the online chat and have been waiting on hold for over an hour.

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MI5
Level 94: Supreme
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@StoicLokean 

Have you also requested an esim in the MyO2 app.

Choose swap sim and select technology change as the reason.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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