Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎09-11-2019
Accepted Solution

stolen mobile

hi i try to report stolen my mobile but i cant access to my account becouse i need 6 digital code and they send me this on my mobile how i could do that i have no my mobile

Posts: 97,152
Topics: 758
Registered: ‎14-01-2013

Re: stolen mobile

Hi @Monika 

Follow the advice in this guide Guide: Lost or Stolen O2 Device? - How to Report it 

*The Game Is On*

Posts: 114,289
Topics: 569
Solutions: 15,416
Registered: ‎04-04-2012

Re: stolen mobile


You will have to call customer service and ask them to verify your account by using your security details instead.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 69: Guiding Light
Posts: 16,547
Registered: ‎31-03-2010

Re: stolen mobile

@Monika You can contact customer service from any phone for free on 0800 032 1402