I am expecting my monthly bill to be cancelled as i have had no mobile service as told over the tele

[Sally23]

I am expecting s refund - why have i been charged?

[Enlli]

This is a Customer to Customer forum.

You need to contact Payment Management 

You can reach the Payment Management team on 0800 902 0217.

[jonsie]

Leave your direct debit in place so that any refund can be paid back into your account