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Name change

LisaStobbart
Level 1: Joiner
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Good Morning,

 

I am looking to renew my phone contract to a sim only deal. However the account from my last contract was in my dad’s name, and now needs to be changed into my name as I am now the one paying. However, when I go to change the details it says the only valid ID for name change is marriage certificate etc but this isn’t applicable for the reason I need the name changing. 

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MI5
Level 94: Supreme
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@LisaStobbart 

You need to get a new contract in your name as you have to pass credit checks.

You can then migrate your number Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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