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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

48 hour wait

Hi im a new customer to o2 - in order to use rolling plans I need to log in to my02 but it's telling me I need to wait 48 hours - does this normally take a full 2 days???

no phone reception emergency call only

Mobile reception has been on and off for a couple of weeks, but this week we are on one bar or emergency calls only why?TN26 3SY

Resolved! Xbox & Google Play declining o2 as payment method

I'm having issues using o2 as payment method for XBOX and Google Play it's declining despite my bill being paid and I haven't reached my spending cap please help

Blue light card promo

Hi,, can someone tell me where do I put my code in for my new device that I got yesterday to get my 25% off?

My O2 website page down

Hello,Why is My O2 page always down?? It's the same with my O2 page on the app. I logged in on my laptop thinking surely it's just the app but I swear it never works. My O2 page never loads, not on the app and not on the website. How long have you be...

Resolved! Outstanding balance

How do I pay the outstanding balance on my account

Resolved! cant log in to my O2

Hi, I have lost my phone and cannot get into my O2 account. I have also lost my ID and cannot be helped in store

Offer for 10GB data

Hello, I recently received a text message saying 10GB of data would be added to my balance when I renewed my bundle, which I did on a timely manner. However, I never received the extra data. Could you please check that it will be added to my balance?...

Airtime rewards

Morning! How do I claim my Airtime Reward? O2 tell me I have a credit note waiting but Im not sure how to access it!

Pac code noty working

I have been given a PAC code but it is not working, I was asked to contact you so you can allow the transfer to go through.

O2

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