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Unable to change or restart tariff

uniqng
Level 1: Joiner
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Registered:

on ‎16-10-2025 17:10

on ‎16-10-2025 17:10

Hi, I am unable to change my Rolling plan 15 tariff or restart it due to an error 

 

"

There has been an error processing your request.

 

Please try again later.

"

This is happening for more than a week now since I converted from Big Bundle 10. Called the help line but they said it's a self service only and they can't change/restart it neither. Any ideas?

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MI5
Level 94: Supreme
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on ‎16-10-2025 18:15

on ‎16-10-2025 18:15

@uniqng 

That's just code for "I can't be **bleep**"

Call again on 4445 or try on social media 

https://www.o2.co.uk/abouto2/social-media

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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