“My order has gone through” text message

[Gem9]

Hi there,

Just had a text message saying:

Just confirming your order has gone through - thanks. Your order number is NC78551205, and you can check on its progress through My O2: https://mymobile2.o2.co.uk/order-history

Just confirming we've now removed your out-of-bundle charges reduction.

Is this a scam? I’ve never changed or ordered anything?

[Cleoriff]

@Gem9 

This happened to a lot of people months ago. we found out it was sent in error when they transferred people to the new billing system.

However I would check (in case of scams)

Contact O2 via any route here Guide: How to find help & contact O2 

[Dave-O2]

Hello @Gem9 

Thanks for flagging. So I can confirm what this SMS is linked to can you please drop me a PM with your mobile number and a screenshot of the SMS?

Thanks

[MI5]

@Gem9 

Feedback from O2:

We advised customers of this change via email in May and that you'd receive a notification when this is complete. 

The out of bundle charges reduction is a free Bolt On that was added to accounts to reduce the cost of any out-bundle-usage. The Bolt On would be automatically removed when no longer active. The removal/modification is completed via an order.

You can check orders on your account in the My O2 app ➡️  https://www.o2.co.uk/help/apps/my-o2-app

Go to Support > Orders > Track my order > Select your mobile number.

Please refer to the email sent in May for additional information.