My o2 app issue
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-11-2020 21:15
- 12087 Posts
- 69 Topics
- 3229 Solutions
on 20-11-2020 22:01
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-11-2020 22:01
Have you checked in Aura and see if there message waiting for you in their.
If not it could be a notification alert is stuck, so one option is to uninstall the app and then reinstall it and see if it is their.
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
- 5 Posts
- 1 Topics
- 0 Solutions
on 20-11-2020 22:31
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-11-2020 22:31
I don't seem to have aura as I am on pay as you go and I have tried to delete app and reinstall but no luck
- 152032 Posts
- 651 Topics
- 28914 Solutions
on 20-11-2020 23:58
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-11-2020 23:58
Is there not a red dot next to one of the sections when you tap in the support tab?
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-11-2020 07:53
- 152032 Posts
- 651 Topics
- 28914 Solutions
on 21-11-2020 07:55
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-11-2020 07:55
I would next find the app in the phone settings and clear cache and data to see if that resets it.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-11-2020 12:48
- 152032 Posts
- 651 Topics
- 28914 Solutions
on 21-11-2020 12:58
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-11-2020 12:58
Didn't know you had an iPhone, but you can clear cache on individual apps by deleting them in a specific way (not by pressing and holding the app).
1: Go to Settings > General > iPhone Storage. Scroll down to the list of apps and tap on one that you want to clear.
2: Next, tap Delete App. Tap Delete App again to confirm.
3: If you want to reinstall the app (without the documents and data you’ve just deleted), go to the App Store and reinstall it.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-11-2020 13:05
- 152032 Posts
- 651 Topics
- 28914 Solutions
on 21-11-2020 13:14
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 21-11-2020 13:14
I am at a loss as to why then @Migsy1
However, @olivertwist2007 had the same issue here https://community.o2.co.uk/t5/My-O2/O2-App-Support-Notification-won-t-go/m-p/1377645 so not sure if he ever solved it or not as there was no solution on the thread.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.