Solved: charges for photo's texted

Morag-Munto · ‎20-11-2020

why was I charged £1.08p for two photos I sent to my daughters o2 phone. I have free txts and have only had the phone for 1 month!!!!

MI5 · ‎20-11-2020

@Morag-Munto

Picture messages are MMS not standard SMS texts and are charged extra.

Guide: Accidental MMS Sending and How to Avoid it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎20-11-2020

@Morag-Munto

Picture messages are MMS not standard SMS texts and are charged extra.

Guide: Accidental MMS Sending and How to Avoid it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-11-2020

Media messages are not included in your tariff @Morag-Munto

Photos are best sent using email, Whatsapp or Messanger as they will then be free.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎20-11-2020

@Morag-Munto Photos sent by text are classified as MMS and sent using data, which is chargeable.

https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

I DO NOT WORK FOR O2

Cleoriff · ‎20-11-2020

Wow look at that. Three people posted at the same time...Snap.

Veritas Numquam Perit

MI5 · ‎20-11-2020

@Cleoriff wrote:
Wow look at that. Three people posted at the same time...Snap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-11-2020

Uncanny innit.........

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Morag-Munto · ‎21-11-2020

Thanks to all who helped me out here. I have now downloaded messenger, and will go back to email as well to send photos. Great stuff folks. Cheers

MI5 · ‎21-11-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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