Help recovering my old number – port to EE was cancelled but O2 haven’t restored it

[UKzVortex]

Hi everyone, I’m hoping someone from O2 can help or escalate this to the right team, as this issue has been ongoing since 31st October. My mobile number (ending 8926) was due to be ported from O2 to EE using a PAC on 31st October, but the port was cancelled by EE before it completed. The number never became active on EE’s system — this has been confirmed by EE’s Executive Complaints team. Since then, my number has effectively been stuck between both networks: • My original O2 SIM lost all signal shortly after the failed port. • I was given a new eSIM and new number just so I could stay connected. • My old number (ending 8926) has still not been recovered or restored to my account. I’ve spoken to O2 customer service several times, but no one seems to have been able to raise or complete a Return to Donor (also known as a reverse port) request. The process hasn’t been done at all — or even partially completed — since the cancellation at the end of October. EE has already confirmed in writing that they don’t hold the number, and that O2 needs to have their Porting Operations / MNP team submit a Return to Donor or number re-home request to restore it. It’s now been several weeks, and my number still hasn’t been reversed back to O2. I really need my original number reinstated, as I’m missing important calls and messages. Could someone from O2 please: • Check the status of my old number (ending 8926) in your system, and • Confirm whether a Return to Donor / reverse port/number re-home has been raised or actioned yet? Any help from an O2 staff member or moderator to get this escalated to the Porting Operations (MNP) team would be greatly appreciated. Thanks in advance, Alex

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

I will tag @Dave-O2 to see if he can pick this up for you

According to your post rather than being several weeks it has only been 4 days ? Failed port 31st October?

[Dave-O2]

Thanks @jonsie 

@UKzVortex Please drop me a PM with the mobile numbers involved and i will see what i can find 👍

[UKzVortex]

they dont under or listen 

[UKzVortex]

I have sent you dm I just need this number back