I have 2 accounts??

[Francesca-C]

I can't login to my o2 app so I checked the website and when I log in using the email that receives the billing emails it tells me I don't have any products registered. If I try to log in with my mobile number it shows me my plan and data etc but then when I try to check the account it prompts me to log in.

If I log into the email I mentioned prior and try to add my device via phone number it says it's already linked to another o2 account. 

So I'm just stuck in a vicious loop, please help as trying to contact o2 is useless

[madasaf1sh · Accepted solution]

@Francesca-C 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this