My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9833 Views
  • 1 replies
  • 1 kudos

Resolved! Cancelled contract

I cancelled my contract at the Andover shop in Andover in March but you keep taking the monthly subscription.

Tetris49 by Level 1: Joiner
  • 426 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Account name change

This sim card is registered to my name but, my girlfriend is using this number and I want to carry the number to her name.She is with me. The account is registered to her email address also. What we need to do?

Deniz by Level 1: Joiner
  • 527 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+ subscription

Hi I currently have the 6 months free disney+ which is coming to an end. If I carry on with the subscription will i get the £2 discount offered on a new subscription?

Dabamps by Level 1: Joiner
  • 481 Views
  • 1 replies
  • 0 kudos

Resolved! Spend cap

Hi can you help me

Bex10 by Level 1: Joiner
  • 498 Views
  • 2 replies
  • 0 kudos

Missing field for security code entry on O2 web site

Recently joined O2 and have had some issues with ids and passwords for the O2 web site. This has resulted in a number of instances where the O2 site wants me to enter the security code texted to the mobile phone. The security code comes through ok on...

IMG_20200322_100403.jpg

Resolved! Phone bill

Hello there I keep getting emails everyday saying my phone bill is overdue and I have 4 days too pay it. I will be paying it on Friday when I get paid can you please put a note on my account to say this. Thanks.

Fefemc49 by Level 1: Joiner
  • 363 Views
  • 1 replies
  • 0 kudos

Resolved! Do not extend contract

Hello, I would like to notify that after 28th May 2022 when I contract finishes I do not wish to extend contract. I am not moving provider and do not want to keep phone number.

RA3 by Level 1: Joiner
  • 406 Views
  • 1 replies
  • 0 kudos

Resolved! Airtime Bill

My bill this month is 70 pounds but I don't live in the UK and have only been using my US simcard here in the states. I would like this fully refunded, this issue keeps occurring and I would like it to stop.

Adam_992 by Level 1: Joiner
  • 437 Views
  • 1 replies
  • 0 kudos

Resolved! Your account is locked, please contact administrator

Hi,I can't log in or change my password. I keep getting the message "Your account is locked, please contact administrator." I have rang o2 customer services about this 3 times over the last week and been told, after waiting for around 20 minutes on e...

richy1975 by Level 1: Joiner
  • 11409 Views
  • 4 replies
  • 0 kudos