DASH_ERR04: The account number in the target address is invalid.

[K0zb0]

Hello

Whenever I try and view my bill I get error "DASH_ERR04: The account number in the target address is invalid."

I can view a summary of my latest airtime bill as follows:

however when I try to "download and print latest bill" I get the following error.

Has anyone had this before and figured out how to resolve it?

Many thanks

Dave

[Martin-O2]

Thanks for raising this one @MI5, @pgn! 

@robbie_detour I'm sure we can get this sorted for you. I'll need a few personal details we can proceed. I'll send you a private message so we can go over it. 

[robbie_detour]

Martin - I tried again today and guess what - same error...    I have formally complained and the person responding to that doesnt seem to get it that this is a recognised IT issue so I have had to provide all the details (again).  I have asked for paper bills to be posted to me every month now. I really give up trying to do a simple download.

[Pabbott]

Every month this happens and it is very frustrating. It is the only website I ever have issues with and o2 seem to do nothing about it. I will leave o2 when the contract is up for this one reason.