DASH_ERR04: The account number in the target address is invalid.

[K0zb0]

Hello

Whenever I try and view my bill I get error "DASH_ERR04: The account number in the target address is invalid."

I can view a summary of my latest airtime bill as follows:

however when I try to "download and print latest bill" I get the following error.

Has anyone had this before and figured out how to resolve it?

Many thanks

Dave

[MI5]

It's quite a common problem.
You need to call customer services to get it looked at.
@Martin-O2 has also been collecting info from some customers so may be in touch with you for some more details.
Meantime, you could try different browsers and it's a known fault that Edge doesn't work either.

[Anonymous]

There a few glitches with myo2 which are apparently being looked at 

[K0zb0]

Thanks Everyone. ill give CS another go tomorrow.

cheers

Dave

[Martin-O2]

Hey @K0zb0 this issue seems to be cropping up for several customers again so I'd like to get a few details to help the team look into this. I've sent you a private message so we can discuss further. 

[robbie_detour]

this happens EVERTIME for me. 

[MI5]

It does for many people unfortunately.
@Martin-O2 another customer needing help if possible?

[robbie_detour]

Martin

I understand you are trying to address this issue but it keeps happenoing to me and many others.  Short term fixes isnt the solution.  I have put up with this for years and to be honest if O2 cant find the issue and resolve it it is poor from a large organistion.  I must be able to log in and download my bills quickly every month for my business.  I can do this with Vodafone online, EE online without any issue.  I dread doing O2.  It is REALLY poor show.  I just tried again and got DASH error again.  I should not have to keep ringing up, dropping notes in the forum, etc.  Why cant you revamp the site - make it simplter to download bills or just email me the bill.  Anything will be easier.  As soon as my contract ends I will be leaving O2 because of this.

[pgn]

I had this problem last summer for about 3 months, @robbie_detour.

It still comes back if I have not cleared all the O2 cookies from my browser, *and* if I have not Signed-in on the front O2 page before hunting for my bill info.

Clearing the cookies from Chrome, specifically related to O2, every time you close down Chrome, is detailed here for ref, in case it helps.

If this still draws no result, it is a problem that @Martin-O2 needs to escalate for your account to get rectified - but you *still* need to clear your browser of any O2 website cookies to keep it working.

[robbie_detour]

thanks.

I have tried multiple browsers, cleared cookies, cache, etc and it is random.  I dont really think we should have to do all of this just to download a bill online.  I dont have to do this for anyone else (other mobile providers its straightforward).  Clearly this is an O2 techh issue and they really should have sorted it.  I have formally complained now and asked all my bills to be posted for now.  It isnt really good enough from O2 recognising how long the issue has been going on andhow it affects so many people.