Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 3
Registered: ‎21-02-2019
Accepted Solution

Change Username

I have accidentally changed my wife’s username to my work email address (long story) and she’s not happy but I don’t know how to change it back. Can someone help?
Posts: 92,968
Topics: 751
Registered: ‎14-01-2013

Re: Change Username

@Boltonben

You should contact customer services https://www.o2.co.uk/contactus

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 108,860
Topics: 561
Solutions: 14,414
Registered: ‎04-04-2012

Re: Change Username

Can you not just change it back the same way you changed it in the first place?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎21-02-2019

Re: Change Username

I think I will because I can’t see anywhere in any menus to change it. I just thought it would be possible to do it yourself
Level 1: Joiner
Posts: 3
Registered: ‎21-02-2019

Re: Change Username

I can’t change it back the same way, it’s a bit complicated but I could only change it the first time because my daughters account is linked to my wife’s. I thought I was changing my daughters but changed my wife’s instead!