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Change accounts // number

Jakob17
Level 1: Joiner
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Hello,

I called to change accounts and phone number yesterday. The lady said it would take within 24 hours for the number to change back to my previous number but it is still the same.

Please let me know when it will be successfully transferred
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MI5
Level 94: Supreme
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@Jakob17 

You should have received a text to your old number giving you a completion date. 
If you didn't, you need to call again to ask for the number port. 
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Jakob17 

You should have received a text to your old number giving you a completion date. 
If you didn't, you need to call again to ask for the number port. 
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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Martin-O2
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Hey @Jakob17 has your number port completed successfully yet? 

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