Solved: My IPhone Order

SamihaP · ‎28-09-2019

Hi, so I ordered an iPhone on Thursday and it said that it would send me another email to say if my Order has been sent off, but I haven’t received an email and it’s been three days. Now when I try to use “My O2” to use “Track Amy Order”, it won’t let me log in, saying that they don’t recognise my email but it lets me log in and even says “Hi Samiha” showing it does recognise me. What I’m earth do I do?

Marjo · ‎30-09-2019

Hi @SamihaP , how are you getting on with this - did you manage to find any additional information or get help from customer service?

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Cleoriff · ‎28-09-2019

Hi @SamihaP

Give customer services a call Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎28-09-2019

@SamihaP

Check the faq's here for lots of help https://community.o2.co.uk/t5/Welcome-News/iPhone-11-11-Pro-amp-Pro-Max-Megathread/m-p/1253703#M3181...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎30-09-2019

Hi @SamihaP , how are you getting on with this - did you manage to find any additional information or get help from customer service?

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