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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Unable to access "manage my details"

I can't access "manage my details" in my MyO2 account. I want to access it to update my mobile number attached to my MyO2 account. When I try to get into "manage my details" I get a pop up saying I need a code to access and that this code has been se...

Resolved! Changing my billing date

Hey, is there a way of changing my billing date on the my 02 app?

Resolved! username not recognised/ but then states its already registered?

Hi I'm having issues logging in online. It takes at least 20 mins each time as turning off my wifi and using mobile data has never worked for me. Each time I log in it tells me my username is not recognised (using the only email address I've ever had...

Resolved! Bill download not working

Trying to download some past bills but keep getting an error message: DASH_ERR04: The account number in the target address is invalid. Is anyone else having the same issue?? Can anyone help?

Resolved! Extra account

How do you add on another phone number to your o2 account please

Resolved! App info compared to text info

I have just received a text telling me I have used 80% of my data yet when I check My O2 app It states I still have 3.36GB of my 5GB allowance left!How is that?

Myo2 update

The latest myo2 update for iOS now lets you manage your direct debits via the app

Resolved! iPad App

I'm currently using the My O2 app on an iPad but I now have a new iPad and I cant find the app in the iOS App Store.Can anyone help? Thanks.

Resolved! View my bull

Unable to view my bill. Always takes me on a loop to sign in again, then says there’s a problem, then takes me back to my 02. Frustrating. Any ideas?

Resolved! Updating details without original phone

So have just ordered a PAYG SIM. Have logged into my O2 account which was last used 6 years ago. Problem is, that it still thinks I have the phone number from back then, and won't do anything until I use the code it's sent. How should I proceed ?

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