Cannot download bill

[screenmouse]

Hi, it will not let me download my bill when I'm logged into My o2.

I get error code: 

EBPP_1506: We're sorry, we are unable to display your bill as a PDF in this browser, please try using the latest version of Internet Explorer, Mozilla Firefox, Safari or Chrome as your browser.

Please note: I am using the latest version of Chrome. I'm also using the latest version of Adobe PDF reader. I have even re-downloaded both of these to check.

Thanks

P

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[gmarkj]

Have you tried using incognito mode and does that work?

[Laura48]

I can confirm Incognito mode works. thank you for that suggestion