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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Account problems

I am waiting to speak to somebody but I have also noticed that my phone number is no longer assigned to my account. I was having issues signing in but now I'm being told that my phone number doesn't exist. Please help asap

App

Opps something went wrong with this app on opening. Going round in circles!Please sort this out.

Resolved! Why isn't account working

What isn't my 02 account working.As I want to check when I'm due an upgrade.

Billing

I cannot get on my 02 billing to pay a bill

Resolved! extra charge for messages

why am I being charged for messages when I have unlimited?

Resolved! It's been over 48hrs since I joined and I can't login to the My O2 app

I just switched from EE to O2 a few days ago. It has been over 48hrs and I still cannot login to the app. What should I do?

Resolved! Stop airtime plan, continue device plan

I want to use another supplier for my airtime but continue my device plan. Is there a charge? How do I do this?

Blocked IMEI

I am beyond frustrated and quite frankly so disappointed. I have been a customer for nearly 20 years. Here is the reason why: I ordered a second iPhone/contract last week and the phone was delivered next day.however the phone is blocked due to it bei...

Resolved! Can I use a Credit on my Account against Upgrading?

I have a Billing Correction Credit on my Account and wanted to know if I can use it against an Upgrade?

Resolved! Repeated requests for code number to access account, but none received

We have been informed that our Virgin account has been switched to o2, but on attempting to access the account, we have been unsuccessful. This is because even though we were informed that a six digit code had been sent to our phone, none has arrived...

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