Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Switching sim

I’ve switched to another provider- has this cancelled my 02 account

Resolved! lost phone/not able to access o2 account

hi, i have unfortunately lost my phone. i am therefore trying to log into my o2 through my friends phone. however it’s not working and is saying i’m unable to access my account. this is problematic because i am currently in guatemala so am unable to ...

Deleting my account

I want to delete my account, how to make it happen?? Thanks. Lai

Resolved! My name and email address are spelt wrong

My name and email are spelt wrong on account

Resolved! Billing address

Hi, I need to update my billing address on my account. It doesn’t seem to be working on the app. Can you let me know how I can update this?

Call customer service

What is the number, short number to call 02, to speak to a person

Resolved! Cannot access MY02

I get an error saying "oops there's been a problem....sometimes it can take 48 hours". My sim has been active for almost 2 weeks. I just want to log in and see my data usage.

Resolved! Logging in

I am not receiving the email to verify my email address. It has failed 4 times

Resolved! My account was closed

Hi, dear Sirs, there appears to be a mistake, I closed my account on in January 2023 I have just realise that monies are still leaving my account. I would like a full refund for that period from the close of the account. Thank you [Mod edit: Please d...

Resolved! Cancel my o2

Im Calling 15 times getting rejecting calls want to cancel my o2 card half year becouse im done pay my device plan . Now im paying 40£ for nothing im not using this card and not possible to cancel ! Last time i go in o2 shop calling from them number ...

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