Billing £42+

[Cigana369]

Hi there.

I usually try to keep my billing under £10 but this month it is £42+… I am wondering why I am being charged for 2 month’s regular contract ?!!

And also why I have £8+ of extra minutes when I thought my minutes were free ??!

Also, why am I bring charged for a call I never made ?!!

Thank you !

Clare.

[Enlli · Accepted solution]

This is not O2 but a community of customers like yourself. We have no access to accounts

Charges should show in My O2 Guide: How do I get to the 'Download Bill' page? 

Or Message O2 on 

Facebook (https://o2uk.co/O2CFB)  

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help y

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@Cigana369 wrote:

Hi there.

I usually try to keep my billing under £10 but this month it is £42+… I am wondering why I am being charged for 2 month’s regular contract ?!!

And also why I have £8+ of extra minutes when I thought my minutes were free ??!

Also, why am I bring charged for a call I never made ?!!

Thank you !

Clare.

---

ou.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202