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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Free disney+. Not getting the activation text or email

Hi just got a sim with the 3 month disney+ included. I have tried 3 times to activate it. i get the message 'We are preparing your extra. We will sent you a text and an email when its ready to activate', but i never receive the text or email. Please ...

Resolved! Phone stolen

My phone has been stolen whilst away in Vietnam. Could I please pause my contract until I am back, to ensure I am not charged extra. Thank you!

Resolved! Change address

I need to change my address for my account. I'm unable to log into the app

Resolved! My o2

I'm trying to log on to my o2, how do I do it?

Resolved! increase charge for sim only mobile plan

how much money will o2 charge me when price is increased

Resolved! Switching sim

I’ve switched to another provider- has this cancelled my 02 account

Resolved! lost phone/not able to access o2 account

hi, i have unfortunately lost my phone. i am therefore trying to log into my o2 through my friends phone. however it’s not working and is saying i’m unable to access my account. this is problematic because i am currently in guatemala so am unable to ...