About my bill

[Kellyrenalds]

Gd evening  my name is Kelly and I would like to talk to somebody about my bill why at  first  it was-14 pounds something then I paid that them I went to pay some more and when I look again it said 56  something  so I paid 20.00 and I check again and my phone went to 72or 76 pounds and something could someone tell me why when I go to pay my bill it goes up but not down

[MI5 · Accepted solution]

@Kellyrenalds 

If it has a minus sign in front of the amount, it means you are in credit.

You'll need to call customer service if you want to discuss it further as we can't see accounts on here.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.