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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 10069 Views
  • 1 replies
  • 1 kudos

Resolved! Can't activate 02 extra Amazon Music

I received a free O2 Extra for Amazom Music Unlimited. Altjough my account says I have 9 days left to activate it every time I try to do so I keep getting a message that the link has expired. I have seen many other messages from O2 users expressing t...

FionaB by Level 1: Joiner
  • 2205 Views
  • 5 replies
  • 0 kudos

Aura Voice Recognition on Pixel 4a

Anyone any idea if Aura microphone input should work on MyO2 app (Contract) on the Pixel 4a?It worked on my previous OP 6T, but chucks back this error when I hit the mic button:The phone does have VR, "OK Google" gets its attention - just not in the ...

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pgn by Level 78: King of Kings
  • 2600 Views
  • 8 replies
  • 0 kudos

Recent charges

Hi does anyone know where the recent charges option has disappeared to? I can see previous bills but not calls I have made since

July by Level 1: Joiner
  • 5526 Views
  • 14 replies
  • 0 kudos

Resolved! Bill not showing on my o2 app

Hi there, I am just about to pay my final bill as I am ending my account and leaving o2. I have a great discussion with one of your colleagues last month and reassured my abilities in paying the final bill from my app. However, now when I log on to t...

Jen_Favre by Level 1: Joiner
  • 1406 Views
  • 3 replies
  • 0 kudos

Resolved! Fraud

Someone has accessed my account and changed my tariff and ordered a new phone.. I have cancelled my DD, changed my password etc and delayed the delivery as I got the DPD notification.. is there a number I can actually get thought to someone out of ho...

KHC by Level 1: Joiner
  • 1013 Views
  • 4 replies
  • 0 kudos

Resolved! Where is my upgrade

Hi i upgraded my contract a week ago and still waiting for my new phone. How long is this process usually please

KeVf by Level 1: Joiner
  • 474 Views
  • 1 replies
  • 0 kudos

My O2 app not working

Hiya everyone. I recently got a new phone. And the my O2 app doesn't let me sign in on it. Would anyone be able to assist with this? Cheers

Craig1989 by Level 1: Joiner
  • 617 Views
  • 3 replies
  • 0 kudos