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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Switch to O2.

Hello O2 Community, When I bought my new handset from O2, I also applied for a switch from my current provider to O2. I have already provided the PAC a few days ago. Please could anyone tell me when this switch will take place? Thank you in advance. ...

Resolved! Spend Cap

Hello, how can I set my spend cap to £0?

My O2 basket and sign in issues

So I've been away from o2 for a couple of years and trying to purchase a new o2 SIM and return When I goto the o2 homepage I can sign in under the personal section fine When I selected my o2, I changed my password and then logged in but then the next...

Resolved! Switch to O2

Hello O2 Community,When I bought my new handset from O2, I also applied for a switch from my current provider to O2. I have already provided the PAC a few days ago. Please could anyone tell me when this switch will take place? Thank you in advance.Pl...

Resolved! deposit ?

i haven't got my deposit back they said they will send me deposit amount on 25th but its not yet here..

Resolved! Wifi Calling

Hi - I'm trying to turn on Wifi Calling and it says I need to do this both in my account and on my iPhone XR. It says I need to find 'devise details' in my O2 account to turn on wifi calling but I can't find this anywhere! Please can someone help. Th...

Hauwei sold out out in o2 online store

I want to upgrade but the hauwei phone which I'm interested in are sold out which is stopping me from upgrading your phone. When will they be back in stock. Also I understand that it doesn't support the google apps but they can work if you download t...

Resolved! Refund Request

My son accidentally purchased a game and it was using a O2 simcard, the money was deducted from my 02 account and I need a refund for the money. The game has not been used neither has it been downloaded yet. Please reply.

Resolved! logging into my 02

i recently swapped my number over to my new phone with a new contract and upon trying to log back in on the app it says my email and password dont match, so ive reset my password multipul times and it says the same thing. now i cant try againt for an...

Phone hasn’t arrived.

Anyone know how long it takes for a phone to be delivered? It said next working day if I order before midnight. Clearly not the case as it's been 2 days without even so much as a dispatch email....

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