Re: Which customer service survey

adamtemp64 · ‎16-04-2016

http://www.bbc.co.uk/news/business-36057124 o2 down the table but out of main 4 is in second place 1 point below 3

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Bambino · ‎16-04-2016

Strange that it's the MVNO's that do better than the actual network providers.

I DO NOT WORK FOR O2

adamtemp64 · ‎16-04-2016

@Bambino I guess it is down to user base, but giffgaff supprises me

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

jonsie · ‎16-04-2016

The MVNOs will always come top with value for money. Giffgaff have no customer service to speak of.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎16-04-2016

Yes I'd always thought that GiffGaff's CS was just online with no direct contact. The survey is a bit misleading then, if it's more about value for money than customer service.

I DO NOT WORK FOR O2

adamtemp64 · ‎16-04-2016

Unfortunatly to see the full survey results you have to be a which member and the bbc are focusing on the customer service and value perhaps I used the wrong title

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Cleoriff · ‎16-04-2016

Personally I think the survey is flawed. How can Giffgaff come top of customer service...when they don't have a dedicated CS department? 4000 people were polled by Which. That means you have to subscribe to Which to be eligible to participate...Nonsense.

Veritas Numquam Perit

MI5 · ‎16-04-2016

giffgaffs cs is the forum so if customers get their Q's answered in a few seconds (multiple times usually) then it has to be good ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamtemp64 · ‎16-04-2016

@MI5 wrote:
giffgaffs cs is the forum so if customers get their Q's answered in a few seconds (multiple times usually) then it has to be good ?

You mean like here lol and better than live chat

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Beenherebefore · ‎16-04-2016

@MI5 wrote:
giffgaffs cs is the forum so if customers get their Q's answered in a few seconds (multiple times usually) then it has to be good ?

So that's like on here.......but logically it would seem that more customers use Live Chat and O2 CS than the Community........O2 should learn a lesson from GiffGaff perhaps ?

"My life is a facsimile of a sham"