live chat

[Anonymous]

So I thought i would upgrade my phone, being I always work as I work in the hospitality trade I thought I would do it online through live chats... it was going really well the my chat got closed so I had to restart I was just on the end of signing and paying for my contract .... so I started again near the end I got closed again so I started again at this point it was 2 hours later and I had spoke to 4 different people I couldn't even spell there names... 3 attempt that night I got all the way the to end and the person at the end of thechat was sending me a link at this point I was into 3 hours on chat.... oh and guess what 02 dicided it systems would go down and not generate the link for me so you could imagine my out rage so after a week I finally calmed down and decided to try again to upgrade my phone so it was all going good only spoke to one person spent an hour on chat talking to them answering questions blah blah blah get all the way go the end and guess what there systems are down !!!!!!! And they can't generate the link but it's okay I can call customer support between the hours the guess what I work !!!! So really 7 years I've been with 02 always paid no less the 50 a month for contract and never offered any thing even though I've been with them that long I can't even upgrade my phone.... so this has topped it off I'm changing my network... 

your sincerely the most out rage and discusted 02 customer    

[Beenherebefore]

"I'm changing my network"

Exactly what I would have done.............but a lot earlier.

How O2 survive in such a competitive business environment is beyond me.

[MI5]

It literally would take 10 mins in store - do you not get a day off at all?

[Beenherebefore]

@MI5 not the point is it ?

If a company provides a service then it should function correctly.

O2 have a significant problem in that so many of their online services just do not function correctly therefore customers receive a less than satisfactory experience.

[Cleoriff]

No one I know would risk upgrading or taking out a new contract via Live Chat. Too many factors to go wrong...as they obviously did in this case....

[jonsie]

4 ways to upgrade

• use online chat....we know that is useless and time consuming
• upgrade online....won't accept a debit card because the system is crap
• call customer service....no problem but payment will be taken and then you find out days later that the phone is out of stock
• Go instore and walk out with the new phone...if they have it in stock but they can't/won't match the online offers

Or just go with another network....

[Anonymous]

1st accident in this case was using live chat. Should've come here first before deciding what to do 

[Anonymous]

Anything can happen on live chat http://i.imgur.com/3rsvaWV.png

[MI5]

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@Anonymous wrote:

Anything can happen on live chat http://i.imgur.com/3rsvaWV.png

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Blimey, no wonder they disconnect quickly sometimes!

[Cleoriff]

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@Anonymous wrote:

Anything can happen on live chat http://i.imgur.com/3rsvaWV.png

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Good god....where the hell was that I wonder.....??