This is an open warning to any customer or potential customer of O2. This company is dangerously incompetent and has just escalated its two-month campaign of harassment against me.
This morning, Friday 14th November, O2 has taken its failure to a new, unlawful level. I have received an email stating my account has been passed to a third-party debt collection agency, Moorcroft Debt Recovery Limited, for a supposed "outstanding" debt of £1,689.62.
The punchline to this entire disgusting farce is that MY ACCOUNT IS IN CREDIT.
For over two months, I have been met with nothing but staggering, systemic incompetency from every single O2 staff member I have dealt with.
My service has been unlawfully restricted.
I have been lied to, hung up on, and had my chat logs deleted by O2 staff.
I have been told in writing by O2's own complaints team that this was all a "system error" and my account was "fully up to date".
And now, the final insult. @Dave-O2 from this very forum, who has been looking into my case, has sent me a private message stating that because I've been forced to take this to the Financial Ombudsman, O2 is now formally refusing to help me [User Uploaded Image]. His exact words are that O2 is "unable to contact you" and "we're not able pick this up from here".
So let's be perfectly clear about O2's process:
O2's broken system creates a fictitious debt.
O2's incompetent staff fail to fix it and admit it's a "system error".
O2's policy is to refuse all help the second you escalate to an ombudsman [User Uploaded Image].
O2 is, however, still perfectly capable of actively passing that same fictitious debt to an external collections agency to destroy my credit file.
This company is not just broken; it is actively malicious. Every potential customer needs to see this. You are a disgrace, and this ends now.
