General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Plague of 'you're out of Credit ' text messages

Dear O2,I would like to ask one simple question - why do you feel it necessary to hound me with text messages telling me I'm out of credit - approx 20 in the last 3 days !! One will suffice . I know I'm out of credit ! I will top up when I choose and...

Why are 02's customer service so abysmal

It's the worst customer service in the world. They sent my phone bill to another address luckily that person was honest and rang 02 to tell them. Now what did 02 do the rectifie there mistake ? They cut me off instead of phoning me and bare in mind t...

Tag Heuer and Intel strike smartwatch deal

http://www.bbc.co.uk/news/technology-31966684 A luxurious alternative.

Resolved! xperia Z5 compact, rumor mill says released early to o2/GG

Dunno if @Chris_K can confirm this or not, but hearing reports of O2 and giffgaff having this phone available already..https://www.o2.co.uk/shop/phones/sony/xperia-z5-compact/The shop page has changed from preorder to standard for the compact.

o2 e mail and windows 10

I have just bought a new windows 10 laptop for my dad and he has an O2 e mail address. He moved his brodband to Sky when they took over 02 broadbadn and later to BT. The problem is that I cant get the windows mail programme on the laptop to recognise...

iPad not delivered by UKMail

I've upgraded my contract and opted for a new iPad with a data plan, paid premium for the next day delivery, but a week later tracking website says "delayed".I moved to the new build with a new address and the courier apparently couldn't find it. I r...

O2 lost my iphone and then charged me for it

I sent my iphone back to O2 recycle - they'd been rather aggressively mailing me to do this from the moment I ordered my new Iphone 6S. I used their prepaid packaging and it disappeared in the mail. They say 'tough' we 'advise' you to pay for trackin...

Resolved! Problem accessing forum via pc

Hi all. Posting this from my mobile as I can't get online via my pc.? I keep getting server connection error as soon as I try to sign inNot sure if this is affecting anyone else?Won't be much from me today if I only have access via mobile:smileysad:F...

Resolved! Unlocking Galaxy S4

Hello, I have a Galaxy S4 on contact which is about to end. I want to unlock it and asked o2 to do this a few weeks back and hadn't heard anything. Tonight I used live chat to ask what was happening and was told I should have had an email explaining ...

Atrocious customer services and selling data on

Hi I have been with 02 for over 6 years now and ive never had any marketing calls nor have i had someone ring me with my own personnel details from a company called ats who is a third party of Carphone warehouse who I’ve never had a contract with, an...