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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 39815 Views
  • 204 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 33222 Views
  • 45 replies
  • 6 kudos

Resolved! Misinformed when took out contract

Before i ordered my phone online i asked the advisor i was speaking to to find out if i get a notification or an alert when i get close to my minutes allowance, i even saved the transcript of the conversation, he said yes you do get an alert or a not...

Anonymous by Not applicable
  • 1871 Views
  • 7 replies
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O2 data compression, discuss.

So I read before that users had issues when streaming video on 3g / 4g and I said I had not encountered this myself, until now..You see before I was on O2 branded firmware as it offered more network choices for my phone and I like to select 2g only w...

viridis by Level 56: Guvnor
  • 5451 Views
  • 14 replies
  • 1 kudos

Resolved! Nuisance calls

My son is being bullied via texts and phone calls, can I change his number even though it's a pay monthly contract

Anonymous by Not applicable
  • 1930 Views
  • 5 replies
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Face unlock Galaxy s5

HiHas anyone been able to set the face unlock on the Galaxy S5 following the Android 5 update.These appear to be the instructions "....With a secured lock screen in place, you can now access the Smart Lock option under the Security preferences. Selec...

andypg by Level 1: Joiner
  • 1733 Views
  • 1 replies
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Resolved! Help with activating Telstra sim

I am currently in Australia and want to use a Telstra pre-paid Sim in my O2 phone whilst here. I have an iphone5. My iPhone says I need to contact my carrier to get it unlocked. Can I get advice on how to do this. Paul

Anonymous by Not applicable
  • 2730 Views
  • 9 replies
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Resolved! mms

hi why cant i recieve mms  pictures on my samsung s2 thx

butty1 by Level 1: Joiner
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Customer Service Experiences: General thoughts

Hi guys, I've posted a few recent discussion regarding your thoughts on certain types of customer service (here and here). Well, we thought it best to have a general discussion too, where you can comments on all forms of contact with O2; O2 Shops, on...

O2 CS.jpg
Toby by Former Staff
  • 2270 Views
  • 9 replies
  • 0 kudos