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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

Bring charged for texts on a PAYG phone!

I have an iPhone 4s and usually I pay £10 to top up the PAYG which then gives me 300 texts. Once I've used this allowance it starts to charge me. However Saturday I topped up and it's charging me per text, £7 gone in two days! Mobile data is off, 3G ...

Anonymous by Not applicable
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  • 7 replies
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outrageous business number to pay monthly

I am trying to transfer my business number to a personal pay monthly account te companyI worked for have given me a PAC number. so all loverly. Until after waiting 40mins they say they can not do it on a pac number because the number is miving within...

Anonymous by Not applicable
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  • 11 replies
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Upgrade nightmare - totally fed up

Just want to share this......I upgraded to an Iphone 6 plus and paid £9 to have it delivered before 10.30 on Saturday. At 10.05am I chcked the UKMail website which said it was delivered at 10:03 which a bit strange as nobody had knocked at the door a...

Anonymous by Not applicable
  • 5406 Views
  • 12 replies
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Resolved! How are you supposed to contact o2. have to just be the I am leaving o2, nothing else works

Never got message telling me my data limit is used, never even got close in past to using it all! Can't add data bolt on via O2 App "This informational is not avialable...." Live chat not available. Can't add data bolt on via website "it looks like s...

Anonymous by Not applicable
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  • 20 replies
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What's O2 like? Well...

We offer you a cracking deal, folks:https://www.o2.co.uk/shop The only thing is... https://www.o2.co.uk/shop/phones/moto/g-4g Join O2. Reliable. Trustworthy. Never misleading.

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Over billed - Contacted Cust.Service for 21 times

Folks, This is my latest experinece with O2, I'm highly regret to be O2 Customer. Their service SUCKS.. DON'T GO FOR THEM AGAIN & DON'T EVER SUGGEST O2 My message to O2 team after *bleep* off by conatcting cust.care agents:===========================...

Anonymous by Not applicable
  • 2643 Views
  • 3 replies
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Trying to sign in

Never had so much hassle signing into my o2 account! Changed password & confirmed then tried to use repeatedly & says it isn't recognised! Yet I can see my account details. When I try to view the bill I need to sign on again & my details are not reco...

Anonymous by Not applicable
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  • 5 replies
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Resolved! O2 Open - What Now?

So, I've just signed up to a 24 month iPad contract. I was told that I qualified for the O2 Open discount as I work for the NHS. The only problem was, I wasn't told how to actually go about getting it.So I'm after a bit of help - I've had a look thro...

Mark_1980 by Level 5: Ponderer
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Resolved! Tazoki is a scam

Tazoki is a quiz and you answer questions by text. Each question you answer they bill about $5 and o2 pays debits the money straight from bank account. They are on a watch list as a scam. How do we get o2 to stop paying them?

Anonymous by Not applicable
  • 8327 Views
  • 19 replies
  • 0 kudos