General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

online guru help

Hi, I've just finished an online chat with Preeti, but closed the window before rating the service. It took over 30mins to resolve my issue but Pretti was really helpful, she did everything she could to help me and I just wanted to say thanks!

Mobile Data Down?

I've ben waiting and waiting all morning to speak on chat with O2 but they're backed up, so obviously something is wrong somewhere. I can't use the phone for health reasons. Can anyone else in the Cambs region confirm that mobile data is down? Many t...

Resolved! sales team

has anyone else been conned into taking a contract with 02,i have, and customer service just keep ramming down my throat ,you had a 14 day cooling off period,i was told they would pay off my orange contract if i take a contract with them ,alas this h...

current and new customers

What is the difference between a current customer (me) upgrading after my contract is up, and a new o2 customer?Just wondering as I've been with o2 since the BT Cellnet days, and it seems that if I want to upgrade my phone, there's not really any inc...

4g Stoke on Trent North area speed test

just tested 4g speed indoors got 29mbits download is that about right?

Resolved! best plan to avoide roaming charges!

any ideas how to reduce roaming charges

Never give up

On 15th April 2015 I put in an online request to O2 for an unlatching code for my Sony Xperia S. Almost immediately I received an auto response telling that O2 could not provide code as they did not supply the phone. Quite true, the phone was a Sony ...

Resolved! Facebook advert scam

I was on the Facebook app Last night and I saw what I thought was an article on some new smart watch, it was an advert... When I opened it Is was ask to do a survey, it asked 3 questions:,What do you prefer, apple or Android?Large or small screens?An...

Resolved! Invalid sim

I've typed in my Puk number to many times an now I've an invalid sim so I can't call O2

Resolved! How to apply O2Open?

I am upgrading over the phone and have been told I qualify for O2Open. I have got the code by text buit it says I have to go to a shop. How do I apply the code to my contract - I'm not signing up until I get clarity. Can't get through for hours on th...