General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Phone Upgrade Still Not Delivered After 35 Days

So, I've been with O2 for 10-12 years now, one of the main reasons I've stayed with them for so long is their typically great customer service.However my recent experiences have been deeply disappointing.I order an upgrade to my phone on the 15th of ...

Resolved! Poor coverage in the City of London (EC2)

Hi thereFor the past 3-4 weeks I am getting very poor coverage in the EC2 area in London. Either there is no signal or GPRS only. When I have connectivity the upload and download speeds are very low (latest result 0.05 Mbps download and 0.03Mbps uplo...

"missing payment"

Now thenIf someone from O2 is reading this I would like to ask, "How is it that it has taken over a month to locate a so called missing payment to my account that was made via internet banking. Admittedly I forgot to put my account number against the...

Resolved! 020 3634 9910

Have started to get calls from this number today i have answerd it to see what it was and its a computer saying have you had a not your fault accident but it only starts if you say hello and if you reply no it says ok but our records show you have so...

*shakes head, Sony just shafted the world.

http://www.phonearena.com/news/Sony-Xperia-Z4v-hands-on_id70637No qhdNo qhdNo qhdOh look ANOTHER z3+/z4 variant. This one comes with 2k display.Sony, if by any small miracle you are reading my post here, stop screwing your own business over by confus...

Bad signal and service

We are using Mobiles, are'nt we, well reading between the lines, your mobile is ony to be used at home where the signal is good ... when you put a complaint in they ony want to know wether your phone works at home, not interested when you are out ......

Resolved! 500mb

Is it possible to use 500mb of data on my phone in 24 hrs??

O2 Signal getting worse and worse!!!!

About a year ago I changed from EE to O2 and I have regretted it every since. The reason I changed was because of the good offers from O2 at the time. and now I can understand why they were giving such good offers. The signal were I live and work is ...

Resolved! Cancelling O2 sim only contract

I have had O2 pay as you go for 12 years. Got a call offering me a contract with loyalty discount, turns out it costs more for less megabytes data! I called this number 03448090202 and cancelled however I and was told a direct debit wil be taken, and...

poor and uncaring customer service

How sad that after 20 years as a loyal customerwho always paid ontime,, i am cancelling my contract due to the uncaring attitude shown toward me by 02 when my phone and everything else i had were stolen in Bangkok 3 hours after arriving. Despite repo...