General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Calling UK from USA costs and best product

Hi I'm due to travel to USA from 30 Apr - 6 May and wanted to be able to call home for 30 min each evening. Ive been directed to Tu Go but this seems more than what I need. Im on a monthly tarriff (basic) and don't want to end up with an expensive bi...

3's Granny Tariff - Twist?

Three are going to launch a new tariff, which will cost £5 per month, which sounds decent doesn’t it? Of course, the mobile operator isn’t doing this out of the goodness of their hearts, but rather, it is a sly way of trying to get regulators to appr...

Resolved! THIS IS A COMPLAINT

I have only been with O2 for about 3 or 4 months and so far I'm not very impressed. Calls to my number go straight to voicemail. I have had 3 live chat sessions to try and fix this and all of the operatives have said "It's fixed now, you shouldn't ha...

Resolved! Premium and info services-charged £11.25!!! How do I stop them

I have just checked my account as my bill was higher than normal and found out that there have been 3 text messages from 87066. I did text chat on line and all she said was to ring 03330030581 to call customer services as its a 3rd part company calle...

Resolved! Data charges usa

How can I find out if there is a data cap on my account. I went to USA for 5 days, switched off data roaming, received no notification that data reached, and have a £2000.00 bill. How???

Resolved! Changing number over

HelloMy partner took out a contract for me years ago with o2 in his name and he now wants to cancel it. I have ordered an o2 monthly sim and want to transfer the number I have been using on the contract over to my new sim only deal. How do we do this...

Tesco Mobile Looking To Go It Alone

Would appear Tesco want to buy o2 out of the JV and buy up any spare spectrum... could we see tesco running on its on steam in the future? "Tesco Mobile wants to buy O2’s remaining stake in the business, according to reports.Following the meeting bet...

e mail

Disgusted with your decision to close o2 e-mail.will be moving my phone and all family mobile phones to another provider in protest

Resolved! galaxy s7

hello good moring im so happy to have recieved my s7 edge but i am a little puzzled and was asking the community if they could plz help so preorded phone has arrived on time but the sim is not activated and its bin in phone for 24hrs now o2 are sayin...

Resolved! My screen keeps freezing ie no pointed cursor ...

... so I switch my laptop off at the on / off button ... & loose what I'd been typingwhich must be one of the 1st things we were taught not to do when I did some word processing over 22 years agoAny ideas ?