New Customer already not impressed

on 22-10-2015 15:33
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 22-10-2015 15:33
I ordered an Iphone 6S Plus on Monday I relized I had put the wrong delivery date on the order and now cant chance it or even chance it to click and collect in store, I cant beleive a company the size of O2 can not change the delivery date of an order (this phone is in stock) but if i canceled the order and raised a new order i could have it delivered tomorrow, and also the money i had pay upfront £200 for poor credit history wont be refunded until 5-10 days, the response to me stating that i have not got another £200 sitting around doing nothing to enable me to cancel the order and reorder it was "oh well you need to wait then" i thought EE's customer service was shocking O2 dont seem far behind so far
- 130559 Posts
- 838 Topics
- 7609 Solutions
22-10-2015 17:17 - edited 22-10-2015 17:51
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
22-10-2015 17:17 - edited 22-10-2015 17:51
I take it you have contacted customer services if you got that response? it may be a good idea to ring again....get a different advisor and see if you get any joy changing the date with someone new. It is best to speak to someone rather than use Live Chat...
Veritas Numquam Perit
- 153024 Posts
- 652 Topics
- 29204 Solutions
on 22-10-2015 17:24
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 22-10-2015 17:24
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 23-10-2015 16:34
Yes I have spoken to 3 different people, first one told me i could not change the date, so i thought i would try again this time i was told i could pick up from my local store spoke to my local store and they advised they dont have access to online orders so i would have to phone them back phoned them back and surprise surprise i could only do this if i canceled the order and started again, then the 3rd person said the dont have the abilty to change a deliver date
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 23-10-2015 16:35
i was ment to put the 29th, but i was a week ahead of myself and put the 5th November
- 153024 Posts
- 652 Topics
- 29204 Solutions
on 23-10-2015 16:43
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 23-10-2015 16:43
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 16458 Posts
- 313 Topics
- 1316 Solutions
23-10-2015 17:10 - edited 23-10-2015 18:21
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
23-10-2015 17:10 - edited 23-10-2015 18:21
From memory o2 has 3 seperate stock control systems.
1 Online/telesales
2 In store
3 Business
Once an order has been placed then the only option is to cancel.
As it may be in stock for online but not instore etc.
But you would have thought o2 online if in stock could alter the delivery date of reserved stock @Toby any way this can be fedback ?
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
- 153024 Posts
- 652 Topics
- 29204 Solutions
on 23-10-2015 17:12
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 23-10-2015 17:12
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 11577 Posts
- 520 Topics
- 213 Solutions
on 26-10-2015 08:04
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 26-10-2015 08:04
I shall do @adamtemp64
Hi @Anonymous, sorry to hear about and I can understand the frustration here. I shall talk to the rest of the team to see if the process can be alerted or improved in future.
Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

