Which customer service survey

[adamtemp64]

http://www.bbc.co.uk/news/business-36057124 o2 down the table but out of main 4 is in second place 1 point below 3

[Bambino]

Strange that it's the MVNO's that do better than the actual network providers.

[adamtemp64]

@Bambino I guess it is down to user base, but giffgaff supprises me

[jonsie]

The MVNOs will always come top with value for money. Giffgaff have no customer service to speak of.

[Bambino]

Yes I'd always thought that GiffGaff's CS was just online with no direct contact. The survey is a bit misleading then, if it's more about value for money than customer service.

[adamtemp64]

Unfortunatly to see the full survey results you have to be a which member and the bbc are focusing on the customer service and value perhaps I used the wrong title

[Cleoriff]

Personally I think the survey is flawed. How can Giffgaff come top of customer service...when they don't have a dedicated CS department?  4000 people were polled by Which. That means you have to subscribe to Which to be eligible to participate...Nonsense.

[MI5]

giffgaffs cs is the forum so if customers get their Q's answered in a few seconds (multiple times usually) then it has to be good ?

[adamtemp64]

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@MI5 wrote:
giffgaffs cs is the forum so if customers get their Q's answered in a few seconds (multiple times usually) then it has to be good ?

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You mean like here lol and better than live chat 

[Beenherebefore]

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@MI5 wrote:
giffgaffs cs is the forum so if customers get their Q's answered in a few seconds (multiple times usually) then it has to be good ?

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So that's like on here.......but logically it would seem that more customers use Live Chat and O2 CS than the Community........O2 should learn a lesson from GiffGaff perhaps ?