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Anonymous
Posts: 0

Phone Signal

Hi all,

 

Both my wife and I have android phones on O2. However she always seems to get a far better signal. There are times when she will have 4G and I won't even though we are right next to each other. We have tried swapping sims into each others phones and strangely the same thing happens when we swap. She gets a better signal on my phone with her sim than I do with my sim in her phone. What could be causing this? 

 

Any help would be appreciated.

 

 

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Posts: 16,420
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Ideas: 6
Solutions: 1,312
Registered: ‎13-08-2008

Re: Phone Signal

Strange one how old are the sims?

 

 

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Posts: 100,274
Topics: 546
Solutions: 12,746
Registered: ‎04-04-2012

Re: Phone Signal

It is strange but the obvious thing is for you to pop into any o2 shop and get a sim swap to see if it helps.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Phone Signal

Both around a year old. Our contracts are within a month of each other. We always update the sim when we upgrade.

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Community Manager
Posts: 6,850
Registered: ‎18-02-2016

Re: Phone Signal

Hi @Anonymous did you have any luck improving your phone signal? 

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