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Level 3: Thinker
Posts: 54
Registered: ‎07-06-2012

Galaxy S6 - cannot forget O2 free wireless networks

Hi there

Very irritating, I can't tell my S6 to forget O2 free wireless connections.
Normally you long press on a connection and have the option to forget it, but not O2 WiFi. I tried deleting my phones profile in the O2 wireless app, but all that does is constantly redirect me to a registration page.
I don't want my phone constantly trying to join useless O2 WiFi hotspots a I'm walking around London. I have a 20gb contact and it's just irritating, causing unloaded pages and breaks in streaming media.

Please somebody tel me how to remove it! And don't say "just turn off wireless" because I need to connect to others.
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Posts: 648
Kudos: 177
Solutions: 181
Registered: ‎04-04-2012

Re: Galaxy S6 - cannot forget O2 free wireless networks

[ Edited ]

Hi Robsa.

 

I have seen a number of these so in my opinion this is could potentially be a common issue with Samsung devices running 5.X.

 

I'll send you a PM so I can try and get this addressed for you.

 

 

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Posts: 90,037
Topics: 745
Registered: ‎14-01-2013

Re: Galaxy S6 - cannot forget O2 free wireless networks

Hi @version7point0 If this is resolved and is, as you say, a common issue....would you mind coming back to update the thread with a solution or workaround please? Thanks

*The Game Is On*

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Posts: 13,362
Topics: 82
Registered: ‎14-01-2014

Re: Galaxy S6 - cannot forget O2 free wireless networks

Why the need for a pm?
This Is a public help community.



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Posts: 104,499
Topics: 552
Solutions: 13,540
Registered: ‎04-04-2012

Re: Galaxy S6 - cannot forget O2 free wireless networks

Maybe it's connecting to the WiFi Extra hotspots?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 648
Kudos: 177
Solutions: 181
Registered: ‎04-04-2012

Re: Galaxy S6 - cannot forget O2 free wireless networks

Of course Cleoriff.
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Posts: 13,362
Topics: 82
Registered: ‎14-01-2014

Re: Galaxy S6 - cannot forget O2 free wireless networks

Wifi extra?
The new thing that joins O2 free WiFi automatically using your sim id as authentification.
My bet anyway.



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Posts: 648
Kudos: 177
Solutions: 181
Registered: ‎04-04-2012

Re: Galaxy S6 - cannot forget O2 free wireless networks


@viridis wrote:
Why the need for a pm?
This Is a public help community.

Lines get blurred between what can and can not be said by an employee on a public forum, i've already edited my original post to reflect this being a personal observation and not an official standpoint of either Samsung or O2.

 

Information I have requested could identify the OP's device and I am sure they would rather this not be posted publiclly.

 

 

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Posts: 80,567
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Galaxy S6 - cannot forget O2 free wireless networks

But the community needs to know surely. If this is going to be a recurring problem everyone needs to know don't you think! ?

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Posts: 13,362
Topics: 82
Registered: ‎14-01-2014

Re: Galaxy S6 - cannot forget O2 free wireless networks

Long press the connection and untick "auto connect"