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Posts: 81,312
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Registered: ‎04-01-2009

Re: Galaxy S6 - cannot forget O2 free wireless networks

Posts: 13,386
Topics: 83
Registered: ‎14-01-2014

Re: Galaxy S6 - cannot forget O2 free wireless networks


@version7point0 wrote:

@viridis wrote:
Why the need for a pm?
This Is a public help community.

Lines get blurred between what can and can not be said by an employee on a public forum, i've already edited my original post to reflect this being a personal observation and not an official standpoint of either Samsung or O2.

 

Information I have requested could identify the OP's device and I am sure they would rather this not be posted publiclly.

 

 


It's an S6 op said so in first post.




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Registered: ‎04-04-2012

Re: Galaxy S6 - cannot forget O2 free wireless networks


@jonsie wrote:

But the community needs to know surely. If this is going to be a recurring problem everyone needs to know don't you think! ?


I completely agree with you.

 

But again - I am here as a customer only, I have the added benefit of being able to relay information back to my role, I do not have the authority to relay it back - that is what the O2 community team is here for.

 

I can only reitterate, I have seen this issue previously, making it a common issue in my eyes. 

 

I am not aware of a fix at present.

Posts: 13,386
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Registered: ‎14-01-2014

Re: Galaxy S6 - cannot forget O2 free wireless networks


@jonsie wrote:

I'm guessing the op has tried the options available Thoughful


Well yes, but just in case innit,

 

Also, has the O2 wifi app been removed? This could be preventing the manual forget option if those connections are managed via the app and not the android system




Posts: 81,312
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Registered: ‎04-01-2009

Re: Galaxy S6 - cannot forget O2 free wireless networks

In that case I trust you will post any relevant information when it becomes available if it's a general problem and not account related? 

Posts: 648
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Registered: ‎04-04-2012

Re: Galaxy S6 - cannot forget O2 free wireless networks


@jonsie wrote:

In that case I trust you will post any relevant information when it becomes available if it's a general problem and not account related? 


Of course.

Posts: 13,386
Topics: 83
Registered: ‎14-01-2014

Re: Galaxy S6 - cannot forget O2 free wireless networks

It's O2 wifi extra,
Turning off wifi is the fix.
Wifi extra will connect to O2 wifi zones automatically on selected handsets, without any need for authentification.
https://www.o2wifi.co.uk/my/extra




Posts: 81,312
Topics: 576
Solutions: 3,930
Registered: ‎04-01-2009

Re: Galaxy S6 - cannot forget O2 free wireless networks


@viridis wrote:
It's O2 wifi extra,
Turning off wifi is the fix.
Wifi extra will connect to O2 wifi zones automatically on selected handsets, without any need for authentification.
https://www.o2wifi.co.uk/my/extra


Yes but the op stated he doesn't want to do that as he wants to connect to his preferred hot spots. ....

Posts: 27,019
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Registered: ‎29-07-2008

Re: Galaxy S6 - cannot forget O2 free wireless networks


@viridis wrote:

Turning off wifi is the fix.

That's what I thought, Android doesn't allow you to be selective with Wi-Fi does it?

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Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Posts: 13,386
Topics: 83
Registered: ‎14-01-2014

Re: Galaxy S6 - cannot forget O2 free wireless networks

All or nothing I'm afraid.
Personally I think wifi extra should have an opt out option.