cancel
Showing results for 
Search instead for 
Did you mean: 

Galaxy S4 freezing since update to Android 4.3

Anonymous
Not applicable

Very annoying, but I am getting loads of hang....     time, since the update a couple of days back. The phone is sluggish, slow to charge, but most annoying is when you are in a rush to send something and the phone just......            stops responding for about 5 seconds.

Is this a known issue, can it be fixed and ideally without a start from scratch factory job, which I think wipes everything on the phone?

Thanks

Message 1 of 27
19,812 Views
26 REPLIES 26

Jaycr
Level 1: Joiner
  • 22 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Sorry I know I'm being an idiot but when you do the Vol up + Home + Power thing you get the option to continue by pressing the Up vol button which puts you in download mode but I cannot see where you do a factory reset from there. Am I missing something obvious?
Rgds, Jim
Message 11 of 27
6,458 Views

MI5
Level 94: Supreme
  • 128171 Posts
  • 614 Topics
  • 22506 Solutions
Registered:
If you are going into download mode you are pressing vol down, you need to make sure you are holding volume up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 12 of 27
6,456 Views

Jaycr
Level 1: Joiner
  • 22 Posts
  • 2 Topics
  • 0 Solutions
Registered:

See! I told you I was being an idiot! Thanks again. Rgds (red faced) Jim

Message 13 of 27
6,451 Views

MI5
Level 94: Supreme
  • 128171 Posts
  • 614 Topics
  • 22506 Solutions
Registered:
No worries.... easy mistake to make slight_smile
Use the vol keys to go up/down the menu and power key to execute. Choose "reboot now" after you've done the reset to restart the phone normally.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 14 of 27
6,448 Views

Jaycr
Level 1: Joiner
  • 22 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Cheers, thanks again slight_smile

Message 15 of 27
6,445 Views

Anonymous
Not applicable

Would you mind commenting if the reset fixed the problem?


@Anonymous wrote:

Very annoying, but I am getting loads of hang....     time, since the update a couple of days back. The phone is sluggish, slow to charge, but most annoying is when you are in a rush to send something and the phone just......            stops responding for about 5 seconds.

Is this a known issue, can it be fixed and ideally without a start from scratch factory job, which I think wipes everything on the phone?

Thanks


 

Message 16 of 27
6,379 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

@Anonymous wrote:

Would you mind commenting if the reset fixed the problem



It's essential!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 17 of 27
6,361 Views

Jaycr
Level 1: Joiner
  • 22 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Just to let you know my phone is perfect once again after doing the factory reset from the recovery mode. Many thanks for your assistance and also your patience. Without people like you on the forums people like me would be lost. Thanks again! Jim

 

Message 18 of 27
6,330 Views

Jaycr
Level 1: Joiner
  • 22 Posts
  • 2 Topics
  • 0 Solutions
Registered:

The above message was directed to MI5

Message 19 of 27
6,329 Views

MI5
Level 94: Supreme
  • 128171 Posts
  • 614 Topics
  • 22506 Solutions
Registered:
Always here to help Jim, anytime slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 20 of 27
6,319 Views