cancel
Showing results for 
Search instead for 
Did you mean: 

Galaxy S20 Not Receiving Android Updates

Gm5
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, I bought my Galaxy S20 over a year ago and have been with o2 the entire time. Since I bought the phone, it hasn't received a single update. No Android 12, no security updates, nothing. The only odd thing I can find about the phone is that the servicer provider software version is registered as "TIM" which corresponds to an Italian version. I called Samsung, they said this doesn't matter and the only thing holding back my updates is o2. I called o2 and they said the S20 hasn't received any updates in a year (this is factually incorrect). Anyone have any idea what is going on? Thanks. 

Message 1 of 5
442 Views
4 REPLIES 4

Enlli
Level 21: Regular
  • 193 Posts
  • 2 Topics
  • 66 Solutions
Registered:

My Luxembourg based  S20+ has updated fine on both Vodafone and O2

O2 use Vanilla firmware so should not be a problem

You can search on this site to find the latest for your phone

 

https://www.sammobile.com/news/samsung-galaxy-s20-june-2022-security-update-rolling-out/

Message 2 of 5
428 Views

RafaC
Community Manager
Community Manager
  • 1381 Posts
  • 97 Topics
  • 4 Solutions
Registered:

Hey @Gm5 were you able to sort it out?

Community Manager for the O2 Community
Message 3 of 5
391 Views

Gm5
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Rafa, no not yet. Honestly, don't really want to go the manual firmware route in case something goes wrong and it voids my warranty. May just return the phone unless I find a solution from o2. 

Message 4 of 5
382 Views

madasaf1sh
Level 68: Extraordinaire
  • 5884 Posts
  • 32 Topics
  • 1922 Solutions
Registered:

@Gm5 

 

It  has nothing to do with o2, it is Samsung who control the update process, and it looks like your phone has been missed by SAMSUNGS update service. 

Updating manually does not affect the warranty, at all. 

 

If you have had the phone over 14 days, then if you want to return it then o2 will just send it off to Samsung, unless you pay off the device plan in full... 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 5 of 5
377 Views