Solved: Galaxy S4 freezing since update to Android 4.3

Anonymous · ‎12-12-2013

Very annoying, but I am getting loads of hang.... time, since the update a couple of days back. The phone is sluggish, slow to charge, but most annoying is when you are in a rush to send something and the phone just...... stops responding for about 5 seconds.

Is this a known issue, can it be fixed and ideally without a start from scratch factory job, which I think wipes everything on the phone?

Thanks

MI5 · ‎12-12-2013

@Anonymous wrote:
If I go to Backup and reset and both Back up my data and Automatic restore are ticked, then I should be ok to proceed???
Yes, that is correct.

Will i need to back up music on the phone as well as pictures and sound files recorded with Voice Recorder etc?
Yes, use Kies or your favourite backup app and backup all your files on the phones internal storage (Ext SD card will NOT be touched)

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View solution in original post

MI5 · ‎12-12-2013

No other fix, you have to factory reset.
Back up first and set your apps to back up and restore automatically and then it doesn't take too long to do.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-12-2013

Ok, but is there a guide just to be sure? If I go to Backup and reset and both Back up my data and Automatic restore are ticked, then I should be ok to proceed???

Will i need to back up music on the phone as well as pictures and sound files recorded with Voice Recorder etc?

MI5 · ‎12-12-2013

@Anonymous wrote:
If I go to Backup and reset and both Back up my data and Automatic restore are ticked, then I should be ok to proceed???
Yes, that is correct.

Will i need to back up music on the phone as well as pictures and sound files recorded with Voice Recorder etc?
Yes, use Kies or your favourite backup app and backup all your files on the phones internal storage (Ext SD card will NOT be touched)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jaycr · ‎12-12-2013

Unfortunately I'm having the same problems after the update. I followed the advice and did a factory reset but it didn't solve the problems. Still continuously freezing, takes an age to start up & load widgets etc., very sluggish. Before the update whilst on 4.2.2 it was perfect. The update has almost ruined my phone. Anyone got any ideas other than a factory reset? Thanks in advance for any help or advice.
Jim

perksie · ‎12-12-2013

@Anonymous wrote:
Ok, but is there a guide just to be sure?

You're speaking to it! 🙂

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MI5 · ‎12-12-2013

You need to do the reset from recovery mode (Vol Up+Home+Power). The reset from the settings menu just deletes your data and doesn't reset the OS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎12-12-2013

@perksie wrote:
@Anonymous wrote:
Ok, but is there a guide just to be sure?
You're speaking to it! 🙂

LOL

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jaycr · ‎12-12-2013

Ah right, I did it from the settings screen. I'll try again from recovery mode and hopefully that'll work. Many thanks. Jim

MI5 · ‎12-12-2013

I promise it will mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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