cancel
Showing results for 
Search instead for 
Did you mean: 

Can't receive text messages on Galaxy S20

petermark1972
Level 1: Joiner
  • 5 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Getting very frustrated now with my new Galaxy S20 5G. I am able to make and receive phone calls and send texts but I'm not receiving any texts... Which means I can't finish setting up my apps as a lot of them want to text me codes. I've googled for hours and tried everything I can find with no success. I tried phoning O2 but I can't get talking to anyone because it wasn't deemed urgent enough.

 

So far I have:

Restarted the phone (several times)

Updated the software

Removed the sim

Cleared the message cache

Triple checked the message centre number

 

Anybody any suggestions as to where I go from here? Any help much appreciated

 

Regards

Pete

Message 1 of 58
8,539 Views
57 REPLIES 57

amud
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Still not resolved?
Message 31 of 58
1,611 Views

LJM26
Level 1: Joiner
  • 12 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Nothing as of yet unfortunately, very frustrating especially for those that rely on their texts for work etc.

Message 32 of 58
1,602 Views

jenny3583
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:
I got my new phone yesterday and can't receive text messages what can I do i have restarted multiple times factory reset my phone tried sim in another phone what else can I do?
Message 33 of 58
1,533 Views

Jadeakuss
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I'm having the same problem with my new iPhone so I'm assuming that's related too?

Message 34 of 58
1,507 Views

Bennp
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Guys I have managed to get through to an advisor and currently there is a problem that is affecting new contracts/upgrades and number transfers.

He has reassured me that it will be done by latest tomorrow

I’m now on day 2 with no access to incoming texts

The advisor looked at my messages and said there’s a lot pending and they will all come through when things are restored.
Message 35 of 58
1,485 Views

Cocoloco
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Let's hope! Got new iPhone se 2020 yesterday and can't receive texts.also it's stuck on waiting for activation. I've been on phone multiple times to O2 and Apple ...even Apple chat. Nothing. done everything recommended too.
Message 36 of 58
1,462 Views

JR20
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Same here. Been 2 days now. Waiting on activation. So think it’s all new phones / contracts etc.
Message 37 of 58
1,446 Views

Cocoloco
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Im sooo stressed...when I called around 5pm the rep said it's been resolved too!
Message 38 of 58
1,439 Views

Cleoriff
Level 94: Supreme
  • 122354 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Chris_K  said he would update HERE when resolved. So nothing yet.

Veritas Numquam Perit

Girl in a jacket
Message 39 of 58
1,425 Views

Chrissyr86
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Im sick because i cant recieve my text to upgrade.. haha.. been counting down the days too.
Message 40 of 58
1,414 Views