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Posts: 88,234
Topics: 738
Registered: ‎14-01-2013

Re: Can't receive text messages on Galaxy S20

@ScottyDawg 

No unfortunately. 100's of people are still having the same problem today. O2 are hopefully looking into it.

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Level 1: Joiner
Posts: 5
Registered: ‎23-03-2020

Re: Can't receive text messages on Galaxy S20

So I finally got chatting to O2. Was on the website and a chat box popped up open mouth 

Long story short, they are aware of the issue and are working to resolve it... Can't say how long it will be but at least they are working on it.

Fingers crossed its sooner rather than later

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Posts: 88,234
Topics: 738
Registered: ‎14-01-2013

Re: Can't receive text messages on Galaxy S20

Yes I have mentioned @Chris_K on this thread. https://community.o2.co.uk/t5/My-O2/not-receiving-text-messages/m-p/1343525/highlight/true#M7105 

Hopefully he will come on to confirm. He works for the Social Media team

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O2 Social Media Team
Posts: 1,483
Registered: ‎27-11-2013

Re: Can't receive text messages on Galaxy S20

[ Edited ]
Hey all,

Thanks for reporting this to us, and sorry for any inconvenience caused. Rest assured your phones are fine. We're aware of the issue and we're working to resolve this ASAP. I'll update this post once resolved, which we're hoping will be soon.

Update: I received notification in the early hours of this morning that this issue has now been resolved. If you restart your phones, texts should work as normal.

Hi. I'm from the Social Media Team.

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Posts: 88,234
Topics: 738
Registered: ‎14-01-2013

Re: Can't receive text messages on Galaxy S20

Thank god @Chris_K thumbsup

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Level 1: Joiner
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Registered: ‎20-01-2017

Re: Can't receive text messages on Galaxy S20

Legend, thanks for letting us know!
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Level 1: Joiner
Posts: 2
Registered: ‎06-05-2020

Re: Can't receive text messages on Galaxy S20

I've just upgraded to a Note 10+ 5G. I can't receive text messages but everything else seems fine, does the problem mentioned above cover my issue too? Thanks!
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Posts: 80,323
Topics: 573
Solutions: 3,855
Registered: ‎04-01-2009

Re: Can't receive text messages on Galaxy S20

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Level 1: Joiner
Posts: 2
Registered: ‎06-05-2020

Re: Can't receive text messages on Galaxy S20

Thanks @jonsie. I'll leave contacting O2 for now then.
I know I have messages that were sent to me yesterday and Monday. Can anyone tell me how long they will stay alive if they aren't sent to my handset? I'm assuming they are stuck on a server somewhere!
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Posts: 80,323
Topics: 573
Solutions: 3,855
Registered: ‎04-01-2009

Re: Can't receive text messages on Galaxy S20