Can't receive text messages on Galaxy S20
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 05-05-2020 10:40
Getting very frustrated now with my new Galaxy S20 5G. I am able to make and receive phone calls and send texts but I'm not receiving any texts... Which means I can't finish setting up my apps as a lot of them want to text me codes. I've googled for hours and tried everything I can find with no success. I tried phoning O2 but I can't get talking to anyone because it wasn't deemed urgent enough.
So far I have:
Restarted the phone (several times)
Updated the software
Removed the sim
Cleared the message cache
Triple checked the message centre number
Anybody any suggestions as to where I go from here? Any help much appreciated
Regards
Pete
- 127913 Posts
- 835 Topics
- 7586 Solutions
on 06-05-2020 10:01
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-05-2020 10:01
No unfortunately. 100's of people are still having the same problem today. O2 are hopefully looking into it.
Veritas Numquam Perit
- 5 Posts
- 1 Topics
- 0 Solutions
on 06-05-2020 11:27
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-05-2020 11:27
So I finally got chatting to O2. Was on the website and a chat box popped up
Long story short, they are aware of the issue and are working to resolve it... Can't say how long it will be but at least they are working on it.
Fingers crossed its sooner rather than later
- 127913 Posts
- 835 Topics
- 7586 Solutions
on 06-05-2020 11:39
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-05-2020 11:39
Yes I have mentioned @Chris_K on this thread. https://community.o2.co.uk/t5/My-O2/not-receiving-text-messages/m-p/1343525/highlight/true#M7105
Hopefully he will come on to confirm. He works for the Social Media team
Veritas Numquam Perit
- 1851 Posts
- 404 Topics
- 161 Solutions
06-05-2020 13:00 - edited 07-05-2020 09:43
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
06-05-2020 13:00 - edited 07-05-2020 09:43
Thanks for reporting this to us, and sorry for any inconvenience caused. Rest assured your phones are fine. We're aware of the issue and we're working to resolve this ASAP. I'll update this post once resolved, which we're hoping will be soon.
Update: I received notification in the early hours of this morning that this issue has now been resolved. If you restart your phones, texts should work as normal.
iPhone 15 Megathread // Don't fall for scams // How to get Volt benefits
Contact us on Social Media: Facebook // Twitter // Instagram
- 127913 Posts
- 835 Topics
- 7586 Solutions
on 06-05-2020 13:01
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-05-2020 13:01
- 4 Posts
- 0 Topics
- 0 Solutions
on 06-05-2020 13:11
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-05-2020 13:11
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-05-2020 13:17
- 95772 Posts
- 612 Topics
- 7137 Solutions
on 06-05-2020 13:18
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-05-2020 13:18
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-05-2020 13:24
- 95772 Posts
- 612 Topics
- 7137 Solutions
on 06-05-2020 13:27
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 06-05-2020 13:27