O2 Network Issues - 6th December 2018

[Kingdong]

Was for all of 5 minutes. Back off again.

[Steve1234567890]

You can make calls and send messages using WhatsApp. But anyway I think O2 network is back up now.

[Mumof3]

@Steve1234567890 only if the other person has wifi

[welshsteve76]

@moonlisa16

My comments were not directed at any individual who has posted on here, so I take offence at your comments about my nature as a person.  You do not know me!!! I have plenty of empathy for people, and agree that this morning has proved stressful for people. My point was to lighten the mood and remind people that there are ways around this issue, that I'm sure O2 are doing all they can, and also to remind people that these are user forums, NOT customer service. We are all O2 customers too, and are in the exact same situation everyone else is.

If you have an issue with O2 themselves, contact customer service.

[welshsteve76]

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@Cleoriff wrote:

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@Ladylu505 wrote:
Is there any way to make calls or send texts over WiFi? I know there used to be a a TuGo app, does that still exist?

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No Tugo has gone @Ladylu505, Replaced with WiFi calling. Though you need a handset compatible with that.

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

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@Ladylu505  If you have WhatsApp I believe you can make wifi calls through that

[LeftwardSalmon]

Gutted as this is affecting not only my personal mobile but also my work one.  Thankfully I've got signal to call/text on my work phone, but I've got nothing on my personal mobile. Does anyone know why it's affecting mobile signal as well?

[Anonymous]

It's astounding. People expecting a text from a already struggling network about an outage. And what does that achieve? ... further strain on the network. 

And as for the me me me brigade. We're all suffering and yet you come on here shouting about 'your' problems, but then have the audacity to accuse others of showing a lack of empathy!  

Have a good day folks! 

PS. When your service does return, why not come back and tell us how the outage affected you? (Preferably without all the huffing and puffing) 

[Smudge183]

Can you give us a rough time frame of when this issue will be fixed?

[AndriusDo]

They have no clue...

[TAP1]

yes no service when will be resumed please 02